The Public Services Ombudsman for Wales (PSOW) investigates complaints about public services, helping to make services fairer, more effective, and responsive to the people they serve. This session will explore how closer partnerships with advice and advocacy organisations across Wales can drive real change in public services.

Come along to discover how PSOW’s resources, guidance, and new services can support your own work in assisting the public, and how your insights can guide investigations to deliver the greatest impact for vulnerable communities.